Bigfeet

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. Because our product is customized just for you, we typically do not accept returns due to customer error such as incorrect selection of sizes, designs, colors, etc.

 

(*) Orders can only be canceled within 24 hours

 

 

Refunds (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

• The product is flawed or damaged.
• The product you received has a design (pattern, type of product,...) that is different from the design originally represented on our site.

Please email us at support@trendsuniverse.net with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.For all other requests please email us at support@trendsuniverse.net. Our customer service team will review your claim to see if it matches the 2 above reasons. If your claim belongs one of these 2 reasons, we will provide you with a return address.

Customers are responsible for return and exchange shipping rates. Please allow 5-10 business days after your return is received for a refund to appear. If your claim doesn't belong one of these 2 reasons, the returns and refunds policy will not apply for your case.

Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Note: We recommend customer to check the items immediately after receiving them. Deadline for a claim of flawed or damaged product and wrong design is within 2 weeks after customer receives the product. After this time, we will not proceed any claim.

 

Late or missing refunds (if applicable)

The refund amount will take 5-10 business days to appear in your bank statement. After this time, if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@trendsuniverse.net.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trendsuniverse.net. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.